Client Information 

    Permissions

    Veterinary Vision of Rochester Hospital Policies
    • For your protection, and that of others, pets should be properly restrained by a leash or carrier upon arrival.
    • Do not address or reach for another pet within the facility without first obtaining permission from its owner(s). Many of our patients are here due to illness and are not always feeling up to the affections of others.
    • Veterinary Vision of Rochester operates primarily by appointment. We are available to see patients on a limited emergency basis, however, these services may be subject to a higher fee schedule. As such, we request all our clients to be on time for scheduled appointments and procedures. If you must cancel an appointment we ask for 24 hours notice. For surgical appointments/procedures we ask for 48 hours cancellation notice. A late cancellation or frequent re-occurrence of cancellations may result in a fee being applied to your account or discontinuation of services.
    • Should you run late by 15 minutes or more, you may be asked to reschedule your appointment or be charged a fit in fee.
    • Your appointment today may result in the administration of medications(s). Many of these may need to be refilled. We are happy to call those into local pharmacies, or make them available for you to pick-up from our facility. We ask for 48 hours notice prior to picking up those requested prescriptions whenever possible. 
    By checking below I, the above named client, assume responsibility for all charges incurred in the care of my pet(s). I understand that full payment is due a the time services are rendered. In the event that payment in full is not made, I understand that I will be responsible for all service and attorney fees incurred in the attempt to collect payment.